📜 Return & Refund Policy – Lapilab Pune

At Lapilab Pune, we take pride in providing high-quality refurbished and brand-new laptops, desktops, and accessories. Our goal is to ensure that every customer has a transparent and hassle-free experience. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds are possible.

🚫 Return Policy

• No General Returns – Once a product is sold, we do not accept returns simply for a change of mind or preference.
• Refurbished Laptops & Desktops
  • Covered with 1-month hardware replacement warranty.
  • Supported with 5-month software/service warranty for troubleshooting and general issues.
  • If the same device develops repeated issues that cannot be permanently fixed, Lapilab will first attempt to repair or replace it with the same or an equivalent model.
  • In rare cases where repair or replacement is not possible, a refund may be issued.
• Brand-New Laptops & Accessories
  • Returns, replacements, and refunds are subject to the manufacturer’s official policy.
  • Lapilab will assist customers in processing claims with the respective brand.

💳 Refund Policy

• Refunds are provided only in exceptional circumstances, such as when a refurbished product has multiple unresolved issues and replacement is not possible.
• Approved refunds will be processed through Cash, UPI, or Bank Transfer.
• Refunds are generally completed within 7–10 working days after confirmation.

⚠️ Warranty & Claim Conditions

To qualify for replacement or refund:

• The issue must be reported within the warranty period.
• Customers must provide the original invoice and return all included accessories.
• Warranty does not cover:
  • Physical or accidental damage
  • Liquid damage
  • Unauthorized repairs or modifications
• Claims such as “no time to check” will not be accepted.

📝 Important Notes

• Additional Warranty (if offered) will be clearly mentioned on the invoice or confirmed in writing (email/WhatsApp). Verbal agreements are not valid.
• For LCD screens, minor dots/pixels are considered normal. Replacement is possible only if more than 5 dead pixels are visible, in line with manufacturer standards.
• During the extended service warranty period, software support is free, but hardware parts (if required) will be chargeable.

📞 Contact Us

For any queries or refund-related concerns, please contact:

📍 Lapilab – Laptop & Computer Sales & Service
Chandan Nagar, Pune
📞 +91 8855914568
🌐 www.buylapi.in